Refund Policy
At The Vero Co., customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help.
Returns
You have 30 days from the date of delivery to request a return.
To be eligible for a return:
The item must be unused and in the same condition that you received it
The item must be in its original packaging
Proof of purchase is required
Non-returnable items may include:
Personal use items
Final sale items
Gift cards
Refunds
Once we receive and inspect your return, we will notify you of the status of your refund.
If approved, your refund will be processed to your original method of payment within 5–10 business days.
Shipping Costs
Shipping costs are non-refundable. Customers are responsible for return shipping unless the item arrived damaged or incorrect.
Damaged or Incorrect Items
If you received a defective or incorrect item, please contact us within 7 days of delivery at:
We will make it right.
Exchanges
We only replace items if they are defective or damaged.
Contact
For any questions regarding returns, contact us
